User Agreement

These terms and conditions apply to all purchases made from Qld Cleaning Supplies.

1. Orders & Delivery

  • All orders are subject to confirmation and acceptance by Qld Cleaning Supplies.
  • Qld Cleaning Supplies or 3rd party transport companies will deliver the goods you order to the address you specify in your order. Despatch is subject to product availability, and delivery lead time is subject to 3rd party transport company. If you would like to check on delivery lead times, please contact Qld Cleaning Supplies before placing your order.
  • In the event that the goods you have ordered are not available, you will be notified of this by Qld Cleaning Supplies as soon as possible.
  • If the goods are delivered to your nominated address and signed for, anyone at the delivery address who receives the goods will be presumed by Qld Cleaning Supplies to be authorised to receive the goods.
  • If your goods include products in respect of which the law prescribes a minimum age for purchase, you must be over the age of 18 years (or such other minimum age as is prescribed by the law), and you must ensure that a person over that age is available to accept delivery of the goods.
  • Once the goods are delivered to you, you will own them, and it is your responsibility if they are lost or damaged.
  • Qld Cleaning Supplies reserves the right to restrict sales to retail quantities when supplying resellers and distributors.
  • Qld Cleaning Supplies reserves the right to cancel orders and refund moneys at their discretion.

2. Payment

For each order, you must pay:

  1. the applicable price for the relevant goods confirmed by Qld Cleaning Supplies; and
  2. the delivery and handling fee specified at the time of order placement.
  • Your order and credit card details are safe and secure. All personal and credit card information provided to Qld Cleaning Supplies is encoded using Secure Sockets Layer (SSL) technology, an encryption protocol that protects data as it travels over the Internet.
  • Queensland Cleaning Supplies reserves the right to pass on any relevant charges incurred from the use of credit card payment facilities.
  • Credit Card Payments will incur 1.85% credit card surcharge. This is charged and specified by the payment gateway provider.
  • Qld Cleaning Supplies do not accept COD Requests.
  • Payment is required prior to despatch or collection of the order.
  • We will endeavour to keep all information current and up-to-date, however if your required product is not located on the website, we encourage you to contact us via telephone or email to discuss and we will work to assist in supplying the product you require, or a suitable alternative.
  • All payments are processed by independent companies, however your statement will reference “Qld Cleaning Supplies” in your list of transactions
  • In the event of default of payment when due, all costs of collection, including legal fees and court costs, shall be paid by the invoice party ABN listed.
  • Qld Cleaning Supplies utilities and reports in association with Creditor Watch.
  • Qld Cleaning Supplies reserves the right to report any and all breaches to payment terms, overdue invoices to Creditor Watch which may impact the associated ABN negatively.

3. Products

  • All Qld Cleaning Supplies products are sent to you in good condition and packaged correctly.
  • As 3rd party couriers are engaged for some deliveries, Qld Cleaning Supplies cannot guarantee the condition of the product on arrival.
  • If the delivery / proof of delivery is signed by your company, you, as the receiver, accept responsibility of the condition in which it has been delivered. If you have concerns about a product or potential damages sustained, please contact Qld Cleaning Supplies immediately to discuss and determine.

4. Returns

  • Returns are available within 7 days of purchase for standard products. Goods being returned are required to still be in a re-sale able condition ie: Packaging intact, item is unused etc.
  • However, if goods were not available ex stock and were specially ordered in for your purchase, return is subject to manufacturer approval.
  • If goods purchased are faulty, please contact us to arrange for the return of item for replacement. Email: [email protected] or call (07) 3868 3773.
  • If you receive an item and it is not as described, you may return the item within 7 days of purchase. Once the item is received, we will assess the reason for return and credit if necessary.
  • If we have sent you an incorrect item, contact us to arrange the exchange of the item.

5. Your Online Account Login

  • This website may encourage the use of an online account login. This is not a requirement to place an order. This is just for convenience of information being retained on your computer for prompt login and delivery information.
  • You agree to take responsibility for the safekeeping of your username and password. You are liable for the cost of any purchases made, even if your username or password is used by an unauthorised person.
  • You agree to release and indemnify Qld Cleaning Supplies in connection with any use (whether authorised or unauthorised) of your username or password. Qld Cleaning Supplies may suspend or cancel your account at any time without prior notice

6. Images and Graphics

  • Qld Cleaning Supplies aims to include up-to-date images and/or graphics of all of the products on this web site. However, our picture of the products may differ slightly from the actual goods.
  • We recommend you read the labels on the goods carefully before using and if additional information is required, please refer to the manufacturer.
  • If you have any concerns or queries regarding the product which has been supplied, please contact Qld Cleaning Supplies as soon as possible.

7. Privacy

  • Qld Cleaning Supplies will comply with Qld Cleaning Supplies Privacy Statement.
  • Qld Cleaning Supplies will not reveal your personal information to external organizations except for the purposes of fulfilling your order.

8. Liability

Any liability of Qld Cleaning Supplies in connection with goods or services supplied to you will, subject to any non-excludable liability for breach of conditions or warranties implied by legislation and to the maximum extent permitted by law, at the election of Qld Cleaning Supplies be limited to:

  • In relation to goods, the replacement of the goods or the supply of equivalent goods; and
  • In relation to services, the supplying of the services again or the payment of the cost of having the services supplied again

9. Changes to Terms

  • Each order is governed by the terms and conditions current when the order is placed.
  • Qld Cleaning Supplies may add to, delete or otherwise change these terms and conditions without notice.
  • It is your responsibility to read and understand these terms and conditions each time you place an order.

10. Applicable Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of Queensland, Australia and shall be subject to the non-exclusive jurisdiction of the courts of Queensland, Australia.