Where do you deliver?
We deliver to the South East Queensland region including, Greater Brisbane, the Gold and Sunshine Coast, Ipswich and Toowoomba on a daily Basis. We also provide Nationwide Delivery on orders with prior freight arrangements.
What is your minimum order value?
We do not have any minimum order value.
How much does delivery cost?
Our freight charges are as follows:
- $11.00 + GST per order within South East Queensland
- Australia wide deliveries available on Quoted Freight Rate
Can you deliver to my premises when nobody is there?
Yes we can, but we do require your written consent prior to shipping.
Please call or email us to arrange the required documentation for this process.
What is your returns policy?
Returns where products are still in a re-saleable condition (Packaging intact, item is unused etc.) are welcome.
My item is faulty, Do your products carry a warranty?
We cover all of our products against faulty workmanship. If we believe that a product has broken or worn out outside of normal wear and tear we will offer a replacement at no charge.
Are your products environmentally friendly?
We try to provide an environmentally friendly alternative where ever possible, and we are always looking to increasing our range of Green products.
Where is your shop located and what are your opening hours?
Our shop is located at Unit 8/66 Pritchard Road (Cnr of Pritchard rd & Yarraman place), Virginia, Qld, 4014.
And our opening hours are 8:30am to 4:30pm, Monday to Thursday and 8:30am to 3:00pm on Friday’s.
Do you provide your products in bulk pack sizes?
Yes we do, most of our chemicals are also available in 200L and 1000L sizes and most equipment can be supplied in carton or pallet quantities.
In most cases, bulk sizes do offer a considerable saving, please call us to enquire.
Can you source items that are not currently displayed on your website?
We have endeavoured to provide as much of our product range to be available on our website, however we do have access to an extensive range of additional specialised products from our ever growing manufacturer base.
We also offer a procurement service to help source products that may be difficult to find.
Are your products safe to use in my septic system?
We carry a range of cleaning chemicals called Bio Green which have been specifically designed to be safe for septic systems.
Do you have staff that can visit my premises?
Yes, we have representatives available to visit your site and can also offer a no obligation, free of charge Site Audit to find best practise procedures for your business.
All of our staff are also blue card accredited to help with necessary compliance when working around children.